Returns Policy - Physical Products

 

Studio Milena is happy to offer a refund on all unused physical items purchased from this site.

 

If you would like to return your item, please email Studio Milena within 14 days of receipt, to arrange a return.

​

Please ensure the item is packaged well and returned using a trackable return method.  The customer will be responsible for the return postage costs. Studio Milena will not refund the original postage costs.

Made-to-order and bespoke commission pieces cannot be refunded.  

​

Please contact Helen directly by email studiomilenatextiles@gmail.com

​​​​

​

Cancellation Policy - Workshops

​

Cancellation over 4 weeks prior to workshop - full refund

Cancellation 2-4 weeks prior to workshop - reschedule to another available workshop date.  If there is no availability, a full refund will be given

Cancellation up to 2 weeks prior to workshop - no refund or reschedule

In the unlikely event that Studio Milena has to cancel the event you will be given at least 24 hours notice and offered a full refund.  

​

Please contact Helen directly by email studiomilenatextiles@gmail.com

​

​

​

​

​

​

​

​

​

​

​

​​